Frequently asked questionsGet ready for your stay
Booking on our website comes with rewards
You will always get the lowest priceOur online price has a direct discount of 10% applied
Además, este descuento es acumulable a nuestras promociones. Ver ofertas.
Discount for petsBook directly on our website and bring your pet along for a special price
Alójate con tu perro o gato por tan solo 5 euros/día. Precio habitual 10 euros/día. Consultar condiciones.
Special parking priceGet the best price for parking, just by booking via our official website
Contrata tu plaza de parking por tan solo 13 euros/día a través de nuestra web. Precio habitual 15 euros/día.
Free Baby Cot We offer a free baby cot only for booking made through our website.
Service subject to availability. Please request this service when booking.
Everything you need to knowBEFORE YOU ARRIVE
We don’t want you to be left with any doubts. That's why we have prepared a list for you of the most frequent questions our customers ask us.
If you have a question that doesn’t appear on the list, or if you need any additional clarification, please don’t hesitate to contact us via email.
Frequently asked questions
This is a room located on the ground floor of the hotel, next to the reception and the main entrance. Since it is one of the busiest transit areas of the hotel, these rooms have a more economical price. They feature a double bed and an en-suite shower..
We also have rooms with a double bed on the upper floors. If you want to change your reservation, you can do so for an additional cost of €10 per night (subject to availability). We recommend you send us an email at email@example.com as soon as possible to request the change.
Check-in at the hotel is from 13:00, with no time limit for arrival. If you arrive before the check-in time, you can leave your baggage with us while we prepare your room. In any case, we recommend that you inform us of your arrival time and we will do all we can to adjust to your needs.
You can check into the room from 13:00. If you arrive beforehand, we cannot guarantee your room will be available, as that depends on the departure time of the previous guest.
However, if your room is ready you will be able to access it no problem. If not, you can leave your bags in our left-luggage room until your room is ready.
Yes, all of our rooms are quiet. However, if you have any special requests, please don’t hesitate to let us know and we will be sure to bear it in mind.
Smoking is forbidden throughout all of our premises.
Of course. We will make a note of your requests and do everything in our power to satisfy them. However, we will not be able to give confirmation until the day of your arrival, due to matters of availability.
There is no need to book parking in advance, as we always guarantee a parking spot to all of our guests. The car park is nearby, but you have to come to reception first. The price is €15 per day, but if you book through our website you will get a special price of €13 per day. Once you arrive at the hotel we will tell you how to get to it.